Forward Air Cartage Interface


Forward Air offers its Cartage Vendors an online system to access all orders, confirm acceptance of pick-up and delivery requests, input your required pick-up confirmations and proof of delivery information. For help with the Cartage Interface, please contact the Complete Management Group at cmg@forwardair.com. Thank you for your partnership with Forward Air.
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Damages

  • All damages from a pickup must be reported to CMG prior to recieving the freight from the pickup location.

    • All damages must be notated on the pickup order if approved to be recovered.

    • Shipments not properly packaged or will not withstand the rigors of transportation must be documented.

  • All damages from the FA Station must be reported to CMG prior to delivery for delivery approval.

    • At time of delivery, if the consignee wants to sign the shipment as damaged please contact CMG immediately.

  • Proper data entry on the POS screen is required.  

  • Contact CMG immediately of any service issue, delays, or failures.


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