Forward Air offers transparent Final Mile shipping that delivers right to your customers’ door that is built to optimize your shipping experience. To prepare for a conversation with the sales team, there are a few questions you should be able to answer.

General Questions

  1. What type of delivery and/or installation is needed? Is this a drop-off, over the threshold, into your room of choice, or a white glove installation?
  2. Do you need service to multiple locations?  Please be ready to provide a list of those locations or markets?
  3. Are you looking for a dedicated delivery solution serving only your company or project or could you utilize an integrated delivery where your products would be commingled with other products?
  4. What issues are you experiencing with your current Final Mile delivery provider?

Delivery Requirements

  1. Do you have a scope for deliveries that includes volume with SKU and zip code data?
  2. What days of the week required coverage?
  3. Is there an expected delivery frequency to meet?
  4. What are delivery scheduling requirements? This might include approval for text messages or robocall scheduling confirmation.
  5. Is there a time window for deliveries? For example, deliveries are accepted from 7 am - 3 pm, Monday through Friday.
  6. What delivery windows are to be provided to customers? For example, a 4-hour window.
  7. What is considered “confirmation” of a time slot?
  8. What is the turnaround expectation from the time we receive until the product must be delivered?
  9. Is the delivery a drop-off with no one present, signature required, a signature required from a customer over 18 years of age, or another option?
  10. is the delivery frequency set by your client or can we determine the delivery frequency?

Warehouse Requirements

  1. Would we operate out of our warehouse, your warehouse, back of the store, meet trucks, or will this be a project site?
  2. What is the square footage space needed for the inventory?
  3. How many days a week would you expect inbound deliveries to occur? Do you have specific days of the week that are needed?
  4. What would you estimate to be the average orders per trailer or average pieces per inbound trailer?
  5. Do you have any special equipment needs (clamp trucks, special forks for mattresses, blankets, parts cage, dry erase/cork boards in the warehouse)?
  6. Who owns parts, provides parts, pays for parts, and specific vendor requirements that parts must be ordered?
  7. How long do we hold products awaiting customer confirmation?
  8. How often are returns processed? Do you have other reverse logistics needs?


  1. Would an EDI or API be used for the Forward Air team to receive orders?
  2. Will invoicing and/or billing be done through an EDI or API?
  3. Do you have systems in place you would want us to utilize or would we utilize our systems? This could be a set of forms, technology, a communication protocol, or a process.
  4. Do we need to provide our own inventory management or is this not needed?

Additional Services

In addition to your Truckload shipment, we offer a full range of freight services for an end-to-end solution. Make sure to talk to your sales

  • Less than Truckload (LTL)
  • Door-to-Door LTL
  • Intermodal Drayage
  • Truckload Services (TLS)

About Final Mile with Forward Air

Freight forwarders, airlines, logistics companies, non-traditional shippers, and ecommerce businesses can benefit from our reliable, single-source transportation to zip and postal codes and zones across North America. Our final mile solutions streamline your logistics management while providing a seamless customer experience.