News & Alerts
AnnouncementsPosted July 21, 2022 - 4:30pm
Our Canadian operations will be closed on Monday, August 1 in observance of Civic Day.
Effective May 2, 2022, we are implementing minor changes to tender cutoff, recovery, or transit days in certain markets. These changes will not impact our current door to door schedules. A complete list of service schedule adjustments is available here.
We are implementing a general rate increase averaging 7.9% to any shipments tendered on or after February 1, 2022. Distribution-related quotes will be excluded from the general rate increase. A complete and updated list of changes to rates, fees and surcharges is available here.
All Stations are currently open and operating to assist our customers.
Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.
Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.
Customer Service hours:
- Monday-Friday: 7:00 AM - 11:00 PM EST
- Saturday: 9:30 AM - 4:00 PM EST
machine-readable-files. (This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.)