News & Alerts

Announcements

Posted June 22, 2021 - 1:00pm

Due to high volume, delays are expected in ATL beyond-point residential pickup and delivery services.

Based on demand and overall macro supply chain outlook, we anticipate an even greater reliance on our expedited industry during peak season. As a result, Forward will make modifications to some select schedules, pickup and delivery services, commodities accepted, surcharges and rates during the upcoming months to protect the service integrity of our expedited network. These steps are intended to support our customers during this high demand, low-capacity time period. A complete listing of these modifications can be accessed here.

Due to market conditions and available PUD resources, please anticipate delays in the DEN market.

Effective June 14, our EWR operations are moving to a larger facility at 4050 Tremley Point Rd., Linden, NJ 07036

Due to capacity challenges that are continuing, we will extend the long linehaul surcharge of 15% on select lanes of 2,000 miles or greater through the end of this year. Click here for a complete list of lanes subject to the surcharge.

Beginning Monday, June 7, customers will be able to ship and recover freight from CHA. We are reducing transit times by one day for enhanced door-to-door service.

Effective June 1, New LAX Tender & Recovery Times. View details

Covid-19 Response

All Stations are currently open and operating to assist our customers.

View our temporary service schedule adjustments and revised hours of operations.

Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.

Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.

Beginning 3/8/21, Customer Service hours will be revised to:

  • Monday-Friday: 7:00 AM - 8:00 PM EST
  • Saturday: 9:30 AM - 4:00 PM EST

Letter from the CEO on COVID-19 Preparedness (updated)