User not authorized to quote via webservice for this bill to.

This is a fairly common error for new setup. Please check your username, password, customerId parameters. Makes sure the case matches what was provided. Also be sure the <BillToCustomerNumber> also matches what was provided.

Billto does not exist, is inactive, or on credit hold

The bill to account you are sending in the <BillToCustomerNumber> tag is no longer allowed. Please contact your Forward Sales Rep to re-instate this account or get a new account number.

Parsing service not configured for this customer id

Your customerId value is incorrect.

Freight Class Rates are not available for the provided Zip Codes

Freight class rates are not available for the shipper and consignee zip codes. Please contact your Forward Sales Rep if you have any question on service area.

Dimensions provided have exceeded Complete Dimension limit (Max Allowed : 240(L)X82(W)X89(H) - IN OR 610(L)X208(W)X226(H) - CM).

Complete dimensions are limited to the size that can fit in a straight truck. If you need to ship this, please contact Forward Sales Rep or Operations.

Quoting for Hazmat complete shipments not available at this time.

Hazmat Complete shipment is not allowed. If you need to ship this, please contact Forward Sales Rep or Operations.

Quoting for Inbond complete shipments not available at this time.

Inbond Complete shipment is not allowed. If you need to ship this, please contact Forward Sales Rep or Operations.

You can only quote a max of 5 freight detail line items.

You can consolidate freight lines to avoid this error.

Error: Location xxxxx is not serviced

Provided zip code is not serviced. If you need with your service area, please contact Forward Sales Rep.

Error: L2L FREIGHT CLASS SHIPMENT EXCEPTION: L2L Shipments are not eligible for Freight Class Service.

Your shipper and consignee zip codes are in the same market, and your account is not eligible for this kind of rates. If you have another account, try with that. If you have questions please contact Forward Sales Rep.

Error: DENSITY RATING EXCEPTION ENCOUNTERED: Density rates are not available for the selected service.

Density rates are not available for selected services.

Intra Canada Shipments to/from Vancouver (YVR) are not allowed.

Infra Canada move not allowed from this airport.

How to send Emergency Contact Info

Emergency Contact Info is an optional segment, but is very useful to get automatic Dim/Reweight/Delay email notificiations. Here is how you can send this data, review <FABookingRequest><EmergencyContact> tag in booking documentation. Sample data below:

	
	<EmergencyContact>
		<Name>John Doe</Name>
		<Phone>2140000000</Phone>
		<Email>dispatcher@mycompany.com</Email>
	</EmergencyContact>

Freight Class Id is not provided.

Your account requires <FreightClass> to be provided. Please resend request with proper freight class value. Review booking documentation.

Origin zip code required for pickup

Please send origin zip code, this is required for pickup move.

Origin airport code required for airport pickup.

Please send origin airport code if requesting airport pickup.

Error: RATING ENGINE VALIDATION FAILURE: [Destination airport code xxx does not exist].

Please check airport code.

Error: Accessory XXX is not serviced

Accessorial is not serviced. Please check accessorial code and confirm. Accessorial codes available here.

Chargeable Weight cannot be more than 99999.9

Chargeable weight is calculated by dimensions (L X W X H) * pieces / Dim Factor. Pieces here mean 'handling' pieces not 'said to contain' pieces. For example if there is 1 pallet with 55 pieces, please send piece count as 1 with the dimensions of pallet.

Inspection certificate

Weight and Inspection document is available. Please review the document service details.

Unknown

System related issue has occurred, please try again later.

Cannot connect to Hessian remote service at

System related issue has occurred, please try again later.

Error: RATING EXCEPTION ENCOUNTERED

System related issue has occurred, please try again later.