Forward Air Cartage Interface
Forward Air offers its Cartage Vendors an online system to access all orders, confirm acceptance of pick-up and delivery requests, input your required pick-up confirmations and proof of delivery information. For help with the Cartage Interface, please contact the Complete Management Group at cmg@forwardair.com . Thank you for your partnership with Forward Air.

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Dear Valued Partners,
In an effort to work together to mitigate the spread of COVID-19, BEFORE sending any personnel to a Forward facility for tender or recovery, please confirm at least verbally that each individual:
● Does not currently have, and in the past 24 hours has not had, any flu-like symptoms, including a fever of 100.4 F (37.8 C) or greater using an oral thermometer or acute respiratory illness symptoms (i.e., cough or shortness of breath).
● Has not been in the same space with another individual who has tested positive for COVID-19.
● Has not travelled, and to their knowledge has not been in contact with anyone that has travelled, outside the U.S.
***NEW Service Limitations*** - Please call ahead for all PUD to/from RESIDENTIAL, SCHOOL, HOSPITAL, RETIREMENT & RECREATION FACILITIES to ensure successful pickup and/or delivery.
For so long as COVID-19 remains a threat, we request that you and your company, like Forward, will continue to follow the recommendations set forth by the CDC at www.cdc.gov and your state and local health agencies. Thank you.


Effective 1/1/2022 the fax line for HCPODs and Shipper BOLs will be discontinued. The emails below should be utilized for submitting your HCPODs and Shipper BOLs. If you have any additional questions on how to make sure your items are being received, please reach out to CMG.

HCPOD = cartagepod@forwardair.com
Shipper BOLs = fa_billing@forwardair.com

Carriers,

ALERT!! If you have been given a FAF Inc. placard and have in your possession and or on your equipment. Please remove and advise immediately and return to the terminal.

Forward Air Complete
Carrier Relations

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