Forward Air Cartage Interface
Forward Air offers its Cartage Vendors an online system to access all orders, confirm acceptance of pick-up and delivery requests, input your required pick-up confirmations and proof of delivery information. For help with the Cartage Interface, please contact the Complete Management Group at . Thank you for your partnership with Forward Air.

User Id:
Dear Valued Partners,
In an effort to work together to mitigate the spread of COVID-19, BEFORE sending any personnel to a Forward facility for tender or recovery, please confirm at least verbally that each individual:
● Does not currently have, and in the past 24 hours has not had, any flu-like symptoms, including a fever of 100.4 F (37.8 C) or greater using an oral thermometer or acute respiratory illness symptoms (i.e., cough or shortness of breath).
● Has not been in the same space with another individual who has tested positive for COVID-19.
● Has not travelled, and to their knowledge has not been in contact with anyone that has travelled, outside the U.S.
***NEW Service Limitations*** - Please call ahead for all PUD to/from RESIDENTIAL, SCHOOL, HOSPITAL, RETIREMENT & RECREATION FACILITIES to ensure successful pickup and/or delivery.
For so long as COVID-19 remains a threat, we request that you and your company, like Forward, will continue to follow the recommendations set forth by the CDC at and your state and local health agencies. Thank you.

*Please send all HCPODs to We will be removing as a valid email address within the upcoming weeks.*


ALERT!! If you have been given a FAF Inc. placard and have in your possession and or on your equipment. Please remove and advise immediately and return to the terminal.

Forward Air Complete
Carrier Relations

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