Privacy Policy

Overview: 

Forward Air Premier is a set of applications specifically reserved for Forward Air’s best customers. The applications are only available through the Forward Air web site www.forwardair.com. The set of applications contains information that is intended to assist customers quickly and easily obtain specific and accurate information on their shipments. A complete listing of active and completed shipments being serviced is provided along with attributes of the shipments such as status, estimated charges, pieces weight and status history. In order to provide this information efficiently, it is necessary to collect information to establish a secured account with Forward Air Premier and collect information transmitted when the web site is in use. This document identifies the specific information gathered and how that information is used.

General: 

Forward Air values your privacy. As a Forward Air user, be assured that your privacy is protected. Any information gathered about our users is used internally to identify areas of improvement for the web site. Information obtained directly from our users, through online forms and registrations is only used for the stated purpose. All information that Forward Air collects and maintains will not be released to any party outside of Forward Air, without your consent.

    • Forward Air captures the following information about users of services provided on our web site:
    • Date and time service was used Referrer's URL IP address
    • Personal information about a user is only captured within the Forward Air Premier registration and the online forms provided on our web site, including Credit Application, and the Investor Information Request Form.

The following information may be gathered from these areas:

    • Name Company name Address Phone and fax Email address Company information If you wish to change any of the information collected by Forward Air, you may do so by sending an email to IT@forwardair.com
    • Cookies are used to maintain a user's status while logged into Forward Air Premier. The ability to use the services offered within Forward Air Premier, requires that users of Forward Air Premier accept cookies. The acceptance of cookies is not required for general Forward Air web site use.

Your use of ForwardAir.com signifies your acceptance of this Privacy Policy. Additions, deletions or modifications made to this policy can occur at any time. Please refer to this page periodically for policy changes.

Forward Air Premier: 

Forward Air is committed to protecting the private information that our customers provide to us. The data you send to or enter into the Forward Air web site is considered your confidential and proprietary information. It is our policy to respect the privacy of our customers. We will not monitor, edit or disclose the contents of your data, other than to your customers, providers, etc. to whom you allow access, unless required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the law or comply with legal process served on Forward Air; (2) protect and defend the rights or property of Forward Air; or (3) act under exigent circumstances to protect the personal safety of our customers or the public.

This Privacy Statement describes how Forward Air treats information we receive from you during the registration process and when you become a user of Forward Air Premier.

How do we use your login request information? As a part of doing business through this web site, we require that you submit customer information such as name, company name, address, email address, telephone number(s), and Forward Air customer account number. We use this information to establish a login specifically for access to Forward Air Premier, and to be able to communicate with you when the need arises. We do not sell, trade or rent any of this information to others.

What we do with your information once you become a registered user? The information that you send to or enter into forwardair.com is for your use and for the use of any other users whom have access to the same data. Once a User Administrator has been established for a Forward Air Customer Account Number, that person will have the authority to set up additional users of Forward Air Premier who will have access to data with regard to their Forward Air Customer Account Number.

How do we provide data security? Each registered user accessing Forward Air Premier has an individual User Name and password as set by the customer's User Administrator. So all of customer's data is protected against unauthorized access. The User Administrator is responsible for deactivating the User Name and password of employees departing your company.

Do we monitor who uses our web site? Each time a user visits our web site, our server collects certain use and navigation information. This information is aggregated and analyzed to tell us when and how the web site is used and navigated, including the number, frequency and duration of visits to each web page. It also helps to inform us of any performance-related issues we have so that we can correct them to provide you with a more efficient web site.

What are "cookies" and how do we use them? Cookies are small files that are stored by your browser on your computer's hard drive while accessing the Internet. Server programs that provide information back to the web site then read these files. Most companies like ours make use of browser cookies. Once you become user of Forward Air Premier, we may use cookies occasionally to store some information on your computer, which will help the system perform faster as you use it. On occasion we will refresh the cookies as those parts of the system are modified or enhanced. Our cookies do not contain any personal information about you; they just enable us to provide a more efficient system by determining where we have performance issues relating to access of the web pages. The cookies will not enable third parties to access any of the information stored on your computer. Most web browsers are set to automatically accept cookies, but you can usually either change the browser preferences to warn when a cookie is about to be written, or to not accept them at all. Parts of the Forward Air web site will function without the cookies but cookies are required in order to use Forward Air Premier.

Do we ever change our Privacy Statement?From time to time we may make changes to our Privacy Statement. As we do, we will make them available on our web site so be sure to check occasionally for any changes. If we decide to make any significant changes we will notify you by the means you specify in your Customer Contact Information profile (completed as part of your account application) to receive official correspondence. The User Administrator for the Customer will be responsible for keeping contact information up to date

What if I have questions or comments? If you have any questions or comments regarding our Privacy Statement feel free to contact us at custserv@forwardair.com.