Forward Air — Keeping your business moving forward
Jan 18: Weather Related Updates
- Stations Closed: ROA
- PU&D Delays: BNA, CLT, GSO, GSP
Beginning January 3, 2022, the Forward LTL Premier Booking process will automatically alert you when residential or liftgate services are required. API & EDI customers will default to and receive these accessorial charges automatically if not previously selected. The API & EDI residential default will be seen as Residential Delivery-Will Call for Appointment accessorial. Please contact your sales representative if you have any questions regarding these new enhancements.
We are implementing a general rate increase averaging 7.9% to any shipments tendered on or after February 1, 2022. Distribution-related quotes will be excluded from the general rate increase. Additionally, there will be changes to our accessorial and surcharge schedule, including:
- Capacity Surcharge will continue beyond December 31, 2021 through June 30, 2022.
- 2KM Surcharge will continue beyond December 31, 2021 through June 30, 2022.
- Additional lanes will be added to 2KM Surcharge on February 1, 2022.
A complete list of changes to rates, fees and surcharges is available here.
2021 peak season tender cutoff date for residential delivery services performed by December 25 is Friday, December 10th. Please contact your sales representative for further information.
Thank you Drivers, a message from Tom Schmitt, Chairman, President and Chief Executive Officer
Phoenix - We Are Moving. New PHX Location Opens September 27. 3333 South 7th Street, Phoenix, AZ 85040
Savannah - We Are Moving. New SAV Location Opens August 23. 5250 Old Louisville Rd. Bldg. 29, Pooler, GA 31322
Based on demand and overall macro supply chain outlook, we anticipate an even greater reliance on our expedited industry during peak season. As a result, Forward will make modifications to some select schedules, pickup and delivery services, commodities accepted, surcharges and rates during the upcoming months to protect the service integrity of our expedited network. These steps are intended to support our customers during this high demand, low-capacity time period. A complete listing of these modifications can be accessed here.
All Stations are currently open and operating to assist our customers.
Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.
Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.
Customer Service hours:
- Monday-Friday: 7:00 AM - 11:00 PM EST
- Saturday: 9:30 AM - 4:00 PM EST
Track Your Forward Air Shipments
Select either Waybill Number or Customer Reference Number for tracking. Enter up to 10 numbers, either comma separated or one number per line.
A Forward Air Waybill Number is an 8 digit number.
Peace of mind. Forward Air offers just that by providing online updates of your shipment every step of the way. Easily find the current status of your cargo in the Forward Air system by selecting “Waybill Number” or “Reference Number.” Enter tracking information to view each stage of transit from acknowledgment to recovery and invoice.
Quickly access our latest expedited linehaul schedule between any two Forward Air locations or from one site to all of our stations nationwide. Each business day, Forward Air serves a vast score of lane segments, offers late cutoffs/early recovery times tailored to local needs, arranges weekend service (selected areas) and presents majority 1-2 day service lanes to our customers to help keep their business moving forward.
Note: Please confirm weekend schedules with local terminals.
Fuel Surcharges: Forward Air LTL, Truckload Services and Freight Class
Fuel surcharge percentages for Forward Air LTL, Truckload Services and Freight Class shipments are subject to weekly adjustments. The fuel surcharge is based on the price per gallon of diesel fuel stated by the U.S. Department of Energy in their weekly, Monday reports. The effective periods are from Monday in the succeeding week through the next Sunday. The surcharge is reflected in your Forward Air invoice. For more info on how the adjustment is calculated, you can view the table here.
Effective March 4, 2019, Forward Air will apply a new fuel surcharge structure to Forward Air LTL Shipments. A link to the new fuel surcharge structure can be found on the Fuel Surcharge Page.
If you are looking to complete a waybill prior to shipment tender or just need a blank waybill, Forward Air makes it simple to prepare your documents for printing in a click. To start the process, select “Fill Out Online” to complete the form online for print (shipment will not be booked) or “Get Blank Form” to save and print as a pdf version of the form file for future shipments.
(Last revised December 2020)
Easily find information within the Forward Air Service Conditions that regulate the transportation processes throughout our system, such as dimensional weight, hazmat, accessorials, and more. Search the document through the navigation tool or by keyword.
Sections marked with an "*" include substantive changes from the last posting on September 30, 2019 and are effective December 1, 2020.
What can we help you with?
Drive With Us
At Forward Air, we believe that EVERY TEAM MEMBER MATTERS and each person plays an integral role in ensuring that we provide quality service for our customers. We recognize our people as our most valuable asset. Together, as a team, we make the difference. From our headquarters in Greeneville, Tennessee, we're proud to be an industry leader and offer our independent contractors top pay and an opportunity to grow their businesses as we grow ours. Join Our Talent Network and view all current driver opportunities, sign up to receive personalized job alerts, learn more about Forward Air Transportation Services & more! Contact us and we'll show you all the benefits of moving Forward.Learn More
By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. The strategic placement of our stations and sort centers create a network that reduces overall linehaul miles between points and increases routing opportunities. This provides us with the ability to transport freight in our network in a more expedited fashion than traditional LTL ground transportation. We operate our service through 91 stations and 12 regional sorting hubs and offer over 2.9 million square feet of warehouse space.See More
Investments in innovation allow us to stay at the forefront of the industry, decreasing costs and increasing efficiencies for our customers. Our equipment and processes utilize advanced technology and resources to provide you with the best transportation management tools in the industry, including satellite tracking, online visibility, EDI communication, Private Premier F.A.S.T. Tools (Book, Track, Quote, Rate, Summaries and Forms), T.A.P. scanning system and much more. From booking to final delivery, our technology is packed with solutions, ensuring access to the information you need to keep your business moving.See More