About Forward

Contact Us

We are here to help our clients, our drivers, and our people move forward with Forward. Talk to Sunny, our Virtual Assistant, about any question you may have. Take a look at our frequently asked questions to get the answers you need. You can also send us a message and we will get back to you shortly.

Virtual Assistant

Ask Sunny

Sunny, our friendly neighborhood Forward virtual assistant, is here to answer any question you may have. Submit your question in the neighboring text field and Sunny will help you find what you need.

Ask Sunny About
  1. Shipment Inquiries
  2. Forward Services
  3. Service Issues
  4. General Inquiries
  5. Quotes and Fees

Frequently Asked Questions

Whether you’re new to the industry or an experienced professional, shipping can be a complicated business. When you factor in near-constant technical innovation, the number of questions about how the business works grows every day. We assembled this list of frequently asked questions to answer the ones we get most frequently for the benefit of both existing and future customers. If you have a question that’s not answered here, please reach out to us and we’ll get you the answers you need! 

General FAQ
Driver FAQ
Customer FAQ
Services FAQ
General FAQ

You can get an update on one shipment at a time. Simply enter the tracking or reference number here.

To cancel, terminate, or reroute your shipment please contact our customer service team at custserv@forwardair.com. Be sure to have your tracking or reference number ready.

To change piece count, recipient, pickup/delivery appointment, or to reweigh/redim your shipment, please contact our customer service team at phone? or cos@forwardair.com. Be sure to have your tracking or reference number ready.

You can email documents to custserv@forwardair.com. Make sure your email includes your contact info and tracking number along with the appropriate documents.

To report a safety issue related to a Forward driver or facility, please call 888-423-2472 and choose option 8 or email safetygeneralist@forwardair.com.

Here to Help

Send a Message

Need to reach one of our Forward associates? Select one of the inquiry options to open the contact form. Send us your question and we will get back to you shortly.

New Customer Questions

Existing Customer + Shipper Questions

Driver Questions

Claims Inquiries

Account Questions

Rates and Charts

Service Locator

Forward Near You

Use our interactive service map to locate nearby Forward offices, terminals, and shipping hubs. Get up-to-date terminal statuses, contact information, and service availabilities for any of our Forward-affiliated locations.

Nationwide Service

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