Long Linehaul Surcharge

February 23, 2021

Dear Business Partner,

As a valued customer of Forward Air, we want to thank you for allowing us to serve your transportation needs. To enhance the differentiating service that we offer, Forward evaluates costs and marketplace conditions on an annual basis and makes rate adjustments when necessary.

To enable Forward to continue offering high volume capacity to our customers, we are implementing a long linehaul surcharge of 15% to select lanes of 2,000 miles or greater beginning March 1, 2021. Inbound California lanes, outbound Las Vegas lanes and outbound Northeast and Southeast lanes are excluded from the surcharge. Click here for a complete list of lanes subject to the surcharge.

The surcharge will be calculated based on standard Forward system routing and it will appear on invoices as “2KM.”

We are grateful for your continued support. Please contact your sales representative with any questions.

Because it matters, think Forward.

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Announcements

Canadian terminals YYZ, YUL and YVR will be closed on Friday, April 2, in observance of Good Friday.

Forward Air was named Surface Carrier of the Year by the Airforwarders Association. Click here to read the press release.

Forward is committed to sustainability governance and accountability. We are excited to share the release of our first Environmental, Social, and Governance (ESG) report. Click here to see the report.

Effective Mar. 1, our CHS operations are moving to a new facility at 4249-A Crosspoint Drive, Ladson, SC 29456

Effective Feb. 22, our YUL operations are moving to a new facility at 170 Rue Voyageur, Pointe-Claire, QC, H9R 6A8

We are implementing a general rate increase averaging 6% to any shipments tendered on or after Feb. 1, 2021. Additionally, there will be changes to our accessorial and surcharge schedule that will take effect on Feb. 1, 2021. A complete list of changes to rates, fees and surcharges is available here.

Forward now offers expedited LTL service out of Reno, NV. Contact us for more information.

Beginning Nov. 1, the DOT will require Hazmat paperwork for all hand sanitizer shipments.

Covid-19 Response

All Stations are currently open and operating to assist our customers.

View our temporary service schedule adjustments and revised hours of operations.

Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.

Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.

Beginning 3/8/21, Customer Service hours will be revised to:

  • Monday-Friday: 7:00 AM - 8:00 PM EST
  • Saturday: 9:30 AM - 4:00 PM EST

Letter from the CEO on COVID-19 Preparedness (updated)

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Fuel Surcharges

MORE INFO

Forward Air Premier Benefits

Forward Air Premier provides enhanced visibility to your shipments through tracking and through summary reports.  Online booking with FAST Book is also now available for our Premier customers who wish to book their shipments in advance and reduce their manual paper work. 

Not only can you track your shipments using Fast Track but you can get more detailed information including pieces, weight, and status history.

Summary reports are also available which show you all of your currently active shipments and all of those with POD information. These reports are available in downloadable formats.

Sound interesting? Well, there's more to come as we are continually researching and developing more online tools and services to offer you in the future.