Announcements

Our Canadian operations will be closed on Monday, August 1 in observance of Civic Day.

Effective May 2, 2022, we are implementing minor changes to tender cutoff, recovery, or transit days in certain markets. These changes will not impact our current door to door schedules. A complete list of service schedule adjustments is available here.

We are implementing a general rate increase averaging 7.9% to any shipments tendered on or after February 1, 2022. Distribution-related quotes will be excluded from the general rate increase. A complete and updated list of changes to rates, fees and surcharges is available here.

Covid-19 Response

All Stations are currently open and operating to assist our customers.

Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.

Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.

Customer Service hours:

  • Monday-Friday: 7:00 AM - 11:00 PM EST
  • Saturday: 9:30 AM - 4:00 PM EST

Letter from the CEO on COVID-19 Preparedness (updated)

machine-readable-files. (This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.)

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Fuel Surcharges

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Forward Air Premier Benefits

Forward Air Premier provides enhanced visibility to your shipments through tracking and through summary reports.  Online booking with FAST Book is also now available for our Premier customers who wish to book their shipments in advance and reduce their manual paper work. 

Not only can you track your shipments using Fast Track but you can get more detailed information including pieces, weight, and status history.

Summary reports are also available which show you all of your currently active shipments and all of those with POD information. These reports are available in downloadable formats.

Sound interesting? Well, there's more to come as we are continually researching and developing more online tools and services to offer you in the future.