Due to high volume, delays are expected in ATL beyond-point residential pickup and delivery services.
Based on demand and overall macro supply chain outlook, we anticipate an even greater reliance on our expedited industry during peak season. As a result, Forward will make modifications to some select schedules, pickup and delivery services, commodities accepted, surcharges and rates during the upcoming months to protect the service integrity of our expedited network. These steps are intended to support our customers during this high demand, low-capacity time period. A complete listing of these modifications can be accessed here.
Due to market conditions and available PUD resources, please anticipate delays in the DEN market.
Effective June 14, our EWR operations are moving to a larger facility at 4050 Tremley Point Rd., Linden, NJ 07036
Due to capacity challenges that are continuing, we will extend the long linehaul surcharge of 15% on select lanes of 2,000 miles or greater through the end of this year. Click here for a complete list of lanes subject to the surcharge.
Beginning Monday, June 7, customers will be able to ship and recover freight from CHA. We are reducing transit times by one day for enhanced door-to-door service.
Effective June 1, New LAX Tender & Recovery Times. View details
All Stations are currently open and operating to assist our customers.
View our temporary service schedule adjustments and revised hours of operations.
Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.
Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.
Beginning 3/8/21, Customer Service hours will be revised to:
- Monday-Friday: 7:00 AM - 8:00 PM EST
- Saturday: 9:30 AM - 4:00 PM EST
Fuel SurchargesMORE INFO
Forward Air Premier Benefits
Forward Air Premier provides enhanced visibility to your shipments through tracking and through summary reports. Online booking with FAST Book is also now available for our Premier customers who wish to book their shipments in advance and reduce their manual paper work.
Not only can you track your shipments using Fast Track but you can get more detailed information including pieces, weight, and status history.
Summary reports are also available which show you all of your currently active shipments and all of those with POD information. These reports are available in downloadable formats.
Sound interesting? Well, there's more to come as we are continually researching and developing more online tools and services to offer you in the future.