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Tuesday 07.14.20

COVID-19 Response

Beginning Monday, April 27, Forward will require every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.

Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.

Letter from the CEO on COVID-19 Preparedness (updated)

All Stations are currently open and operating to assist our customers.

View our temporary service schedule adjustments and revised hours of operations.

Beginning 04/11/2020, Customer Service Hours for LTL will be revised to:

  • Monday-Friday: 8:00 AM - 8:00 PM EST
  • Saturday: 12:00 PM - 4:00 PM EST

Forward Air is monitoring the situation surrounding national protests, and remains fully committed to the safety of our drivers and crews.  Potential localized delays to Pick Up and Delivery services may occur.

MORE ALERTS SEE MORE

Forward Air now offers Guaranteed Service

See Complete List of Guaranteed Service Lanes

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Fuel Surcharges

MORE INFO

Forward Air Premier Benefits

Forward Air Premier provides enhanced visibility to your shipments through tracking and through summary reports.  Online booking with FAST Book is also now available for our Premier customers who wish to book their shipments in advance and reduce their manual paper work. 

Not only can you track your shipments using Fast Track but you can get more detailed information including pieces, weight, and status history.

Summary reports are also available which show you all of your currently active shipments and all of those with POD information. These reports are available in downloadable formats.

Sound interesting? Well, there's more to come as we are continually researching and developing more online tools and services to offer you in the future.