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Service Conditions
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1 ABOUT OUR SERVICES
2 HOW TO BECOME A CUSTOMER; AGREEMENT TO BE BOUND BY SERVICE CONDITIONS
3 HOW TO BOOK A SHIPMENT
4 SERVICE TERMS AND CONDITIONS - MASTER SERVICE AGREEMENT
4.A FORWARD AIR Duties and Obligations
4.B Limits of Cargo Liability
4.C Cargo Claims Resolution
4.D Billing and Payment
4.E Shipments Not Accepted*
4.F Hazmat
4.G Liabilities Not Assumed
4.H Ex-Air
4.I Guaranteed Service
4.J Customer Duties and Obligations
4.K Customer Warranties
4.L Miscellaneous Contract Terms
5 ADDITIONAL CONDITIONS SPECIFIC TO SERVICES
5.A Definitions
5.B Application of Charges
5.C Dimensional Weight
5.D C.O.D. Services
5.E Reconsignment (including "Change of Consignee", "Re-Route", "Split", or "Termination")
5.F No Signature Residential Delivery Service
5.G Storage and Warehousing*
5.H International Handling
6 FUEL SURCHARGE AND ACCESSORIAL CHARGES BY TYPE OF SERVICE
6.A Fuel Surcharge
6.B Expedited LTL (Door-to-Door) Accessorial Charges*
6.C Forward Air Complete Pick-Up and Delivery Accessorial Charges
6.D Airport-to-Airport Accessorial Charges*
6.E Expedited Truckload Premium Services ("TLS") Accessorial Charges*
6.F Definitions of Accessorial Charges
7 HAZMAT SCHEDULE
1 ABOUT OUR SERVICES
2 HOW TO BECOME A CUSTOMER; AGREEMENT TO BE BOUND BY SERVICE CONDITIONS
3 HOW TO BOOK A SHIPMENT
4 SERVICE TERMS AND CONDITIONS - MASTER SERVICE AGREEMENT
4.A FORWARD AIR Duties and Obligations
4.B Limits of Cargo Liability
4.C Cargo Claims Resolution
4.D Billing and Payment
4.E Shipments Not Accepted*
4.F Hazmat
4.G Liabilities Not Assumed
4.H Ex-Air
4.I Guaranteed Service
4.J Customer Duties and Obligations
4.K Customer Warranties
4.L Miscellaneous Contract Terms
5 ADDITIONAL CONDITIONS SPECIFIC TO SERVICES
5.A Definitions
5.B Application of Charges
5.C Dimensional Weight
5.D C.O.D. Services
5.E Reconsignment (including "Change of Consignee", "Re-Route", "Split", or "Termination")
5.F No Signature Residential Delivery Service
5.G Storage and Warehousing*
5.H International Handling
6 FUEL SURCHARGE AND ACCESSORIAL CHARGES BY TYPE OF SERVICE
6.A Fuel Surcharge
6.B Expedited LTL (Door-to-Door) Accessorial Charges*
6.C Forward Air Complete Pick-Up and Delivery Accessorial Charges
6.D Airport-to-Airport Accessorial Charges*
6.E Expedited Truckload Premium Services ("TLS") Accessorial Charges*
6.F Definitions of Accessorial Charges
7 HAZMAT SCHEDULE
Last revised December 2020
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