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Service Conditions
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1 ABOUT OUR SERVICES*
2 HOW TO BECOME A CUSTOMER; AGREEMENT TO BE BOUND BY SERVICE CONDITIONS*
3 HOW TO BOOK A SHIPMENT
4 SERVICE TERMS AND CONDITIONS - MASTER SERVICE AGREEMENT
4.A FORWARD AIR Duties and Obligations
4.B Limits of Cargo Liability
4.C Cargo Claims Resolution
4.D Billing and Payment
4.E Shipments Not Accepted*
4.F Hazmat*
4.G Liabilities Not Assumed
4.H Ex-Air
4.I Guaranteed Service
4.J Customer Duties and Obligations*
4.K Customer Warranties
4.L Miscellaneous Contract Terms
5 ADDITIONAL CONDITIONS SPECIFIC TO SERVICES
5.A Definitions
5.B Application of Charges
5.C Dimensional Weight
5.D C.O.D. Services
5.E Reconsignment (including "Change of Consignee", "Re-Route", "Split", or "Termination")
5.F No Signature Residential Delivery Service
5.G Storage and Warehousing
5.H International Handling
6 FUEL SURCHARGE AND ACCESSORIAL CHARGES BY TYPE OF SERVICE*
6.A Fuel Surcharge
6.B Forward LTL Accessorial Charges
6.C Intermodal Accessorial Charges
6.D Definitions of Accessorial Charges
7 HAZMAT SCHEDULE*
1 ABOUT OUR SERVICES*
2 HOW TO BECOME A CUSTOMER; AGREEMENT TO BE BOUND BY SERVICE CONDITIONS*
3 HOW TO BOOK A SHIPMENT
4 SERVICE TERMS AND CONDITIONS - MASTER SERVICE AGREEMENT
4.A FORWARD AIR Duties and Obligations
4.B Limits of Cargo Liability
4.C Cargo Claims Resolution
4.D Billing and Payment
4.E Shipments Not Accepted*
4.F Hazmat*
4.G Liabilities Not Assumed
4.H Ex-Air
4.I Guaranteed Service
4.J Customer Duties and Obligations*
4.K Customer Warranties
4.L Miscellaneous Contract Terms
5 ADDITIONAL CONDITIONS SPECIFIC TO SERVICES
5.A Definitions
5.B Application of Charges
5.C Dimensional Weight
5.D C.O.D. Services
5.E Reconsignment (including "Change of Consignee", "Re-Route", "Split", or "Termination")
5.F No Signature Residential Delivery Service
5.G Storage and Warehousing
5.H International Handling
6 FUEL SURCHARGE AND ACCESSORIAL CHARGES BY TYPE OF SERVICE*
6.A Fuel Surcharge
6.B Forward LTL Accessorial Charges
6.C Intermodal Accessorial Charges
6.D Definitions of Accessorial Charges
7 HAZMAT SCHEDULE*
Last revised March 2022
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