Valued Services

Going beyond the basics

Valued Services Overview

Forward Air goes beyond the basics each and every day.  As you are the core purpose of our business, our focus is on exceeding your expectations. We actively listen to your requests, drive to enhance our processes as your shipping requirements evolve, and are committed to providing the services you need to keep your business moving forward. Think of Forward Air as more than just a transportation company. Think of us as your partner. 

F.A.S.T. Technology

  • Investments in innovation allow us to stay at the forefront of the industry, decreasing costs and increasing efficiencies for our customers. Our equipment and processes utilize advanced technology and resources to provide you with the best transportation management tools in the industry, including satellite tracking, online visibility, EDI communication, Private Premier F.A.S.T. Tools (Book, Track, Quote, Rate, Summaries and Forms), T.A.P. scanning system and much more. From booking to final delivery, our technology is packed with solutions, ensuring access to the information you need to keep your business moving.

Customer Support

  • Our Customer Care Center provides local and central support to provide the answers, information and shipment assistance that you need. Whether you are looking for rates, transit times, status updates, emergency changes, etc. Forward Air is here to serve you. Our Customer Care team is a capable, friendly group of professionals dedicated to helping you. Reach Customer Care toll-free at 800-726-6654 or Click Here for additional contact options and listings, including Complete® Customer Care and more

Quality Focus

  • The focus is on quality throughout every level of our operations as it is an important element of our company culture. Our system of checks and balances, ongoing training, and integrity measurements, ensure that our standards of quality remain high. We also keep the lines of communication open with you to guarantee a system of best practices. 

Sales & Operations

  • Forward Air employs professionals who are committed to the development of lasting customer relationships. We listen in order to understand your needs and concerns; match your requests with our service offerings; and prevent issues in advance. We challenge ourselves daily to deliver results beyond your expectations.

Freight Management

  • With company warehouses in the United States and Canada staffed by Forward Air personnel, we are uniquely equipped to offer a full menu of Freight Management Services in our terminals. From simple handling requirements to complex international shipment management, Forward Air can quickly and economically assist with the consolidation, movement, preparation, control, clearance, storage and distribution of your goods. Our transportation professionals are ready to serve your warehouse and freight management needs. Let Forward Air customize the right selection of warehouse-based services to give you and your customers the best supply chain solutions.

Container Freight

  • Forward Air is a transload expert, assuring secure handling of your international LCL cargo. We offer over 40 strategically located U.S. Customs Container Freight Stations (CFS) and several Central Examination Stations (CES). Our CFS terminals can stuff or strip LCL cargo from an ocean container with speed and precision. Our U.S. and Canada customs bonded facilities allow us to prepare cargo for ocean or air export, manage the sorting and, after clearance, distribute individual consignments.  This is a cost effective alternative to acquiring a third-party provider as it eliminates transfers and consolidates invoicing to one service provider. 

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